Privacy

Images of you

Te Papa’s photographers may take photos or video of visitors at the museum. These may be shared by Te Papa and used to show the activities in the museum.

Te Papa photographers will wear identification when they are photographing or filming in public galleries during visiting time.

If you do not wish to be photographed or appear in a video, please let our photographer know.

If we share an image of you that you don’t want to have shared, please contact us via the Te Papa website and provide us with a link, and we will remove it.

Your personal information

You don’t need to provide any personal information to browse this website.

If you provide personal information voluntarily (e.g., through online forms or e-newsletters), we’ll only use it for the stated purpose. We keep this information secure and don’t share it with any third parties.

Purchasing a ticket for international visitor museum entry ticket, guided tour or StoryPlace booking

We’ll use your information to provide you with your ticket.

You are responsible for making sure the contact information you give us is correct.

We’ll use your contact information to:

• provide you with your ticket

• contact you about any issues with your ticket.

E-newsletters

We don’t share information gathered from our e-newsletter subscribers with any third parties.

You’ll only receive e-newsletters from Te Papa if you’ve signed up to one of our mailing lists via this website or through other means. You can update your details or unsubscribe at any time by using the relevant link at the bottom of the e-newsletter.

Cookies and online visitor tracking

This website issues a non-personalised ‘cookie’ to each visitor. As you navigate, we track your usage (but not your personal information) to analyse overall visitor activities. This helps us identify ways to improve Te Papa’s online content for everyone. Things we track include the number of repeat visitors, the length of time spent on the website, and the navigation pathways used.

We also use cookies in e-newsletters to our mailing list subscribers. This helps us personalise content and track interest – e.g., we track which links were clicked on in an e-newsletter.

Data tracking used by this website

The information Google Analytics and/or Hotjar collects includes:

• the first three parts of the IP address of the device

• the pages accessed on our site and the links clicked on

• the date and time the site was visited

• the referring site (if any) through which you clicked through to this site

• the operating system (e.g. Android, macOS) on the device used

• the type of web browser used (e.g. Chrome, Safari)

• and other incidental matters such as screen resolution and the language setting used.

Email privacy@tepapa.govt.nz if you have any questions.